** This conversation is recorded in our native language (Dutch) to preserve the natural flow and authenticity of our conversation. You can switch between Dutch and English captions by clicking the CC button in the video player.
In this conversation, Johan and Michel discuss the various functionalities of HubSpot's agents, particularly focusing on the customer handoff agent. They differentiate between agents and assistants, explaining how agents perform tasks from start to finish while assistants provide responses to queries. The discussion includes a demonstration of the handoff process, emphasizing the integration of internal and external data, and the importance of clear instructions for effective agent performance.
